Shipping policy

Shipping Policy

We prepare and ship every order with the utmost care to ensure a smooth and reliable experience.

Shipping Zones

We currently ship to:

  • France

  • European Union

  • Canada

  • United States

  • Other international destinations (depending on location)

Available shipping zones are automatically displayed at checkout.

Processing Times

Orders are processed within 24 to 72 business hours after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been shipped, you will receive a confirmation email including a tracking number.

Estimated Delivery Times

🇫🇷 France
5–10 business days

🇪🇺 European Union
5–10 business days

🇨🇦 Canada
6–14 business days

🇺🇸 United States
6–14 business days

🌍 International
7–15 business days

These delivery times are estimates and may vary during peak periods or due to customs processing.

Shipping Fees

Shipping costs are:

  • Automatically calculated at checkout

  • Displayed before payment confirmation

Free shipping offers may be available from time to time.

Taxes & Duties

European Union

Prices include applicable VAT, unless otherwise stated.

Outside the European Union (Canada, United States, International)

Customs duties or local taxes may be required upon delivery.

Any such fees are the responsibility of the customer and are not controlled by our company.

Shipping Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate and complete.

We cannot be held responsible for:

  • Packages not delivered due to incorrect or incomplete addresses

  • Refused deliveries or unclaimed packages

Damaged or Lost Packages

If your package arrives damaged or appears to be lost:

We will promptly offer a suitable solution (replacement or refund, depending on the situation).

Contact

For any questions regarding shipping or your order, please contact us at:
ateliernomade2026@gmail.com